To All Gilisoft Software Users and Consumers:​

Recently, we have received an official feedback from Mr. Edward (Email: edward****@gmail.com). He stated that after purchasing a serial number for Gilisoft File Lock Pro on the third-party platform Kinguin, the two sets of keys he obtained successively (XXXXX-XXXXX-XXXX-XXXX-XXXX-XXXX, XXXX-XXXX-XXXX-XXXX-XXXX-XXXX) both had activation issues. Although the initial registration seemed successful, when he attempted to lock a file, the system immediately prompted “Registration information cannot be found on the server” and automatically reverted to trial mode. He could only use the software temporarily by blocking its internet access via the firewall, thus raising suspicions about the legitimacy of the key source.​

Given the typical nature of this case, and Mr. Edward’s clear recognition of genuine software and willingness to use it—yet having suffered rights infringement due to trusting an unauthorized channel—Gilisoft officially issues the following statement to clarify facts and warn of risks, in order to prevent more users from falling victim to similar situations:​

I. Kinguin Is Not an Authorized Partner of Gilisoft​

Gilisoft has always insisted on cooperating with strictly verified formal channels. All authorized resellers must pass official qualification reviews and sign compliant cooperation agreements (see the “Reseller Cooperation Program” on the official website). As of the date of this statement, Kinguin has never joined Gilisoft’s authorized reseller system, has not obtained any form of authorization to sell Gilisoft software, and is not a legally recognized sales channel by Gilisoft.​

II. Gilisoft Serial Numbers Sold on Kinguin Are Suspected of Being Pirated​

Targeting the two sets of keys provided by Mr. Edward and the issues he reported, Gilisoft’s technical team has completed a special verification. It is confirmed that the so-called “Gilisoft serial numbers” sold on Kinguin have the following illegal characteristics and fall into the category of pirated products:​

1. The keys are not entered into Gilisoft’s official authorization database and cannot pass real-time server verification, leading to frequent invalidation after activation—this is completely inconsistent with the feature of genuine keys, which are “activated once and valid for a long time”;​

2. Temporary use requires blocking the software’s internet access, which violates the compliance logic of Gilisoft’s genuine software (“internet-based authorization verification + normal function use”) and essentially evades official anti-piracy detection;​

3. There are obvious differences between the key format, encryption algorithm and Gilisoft’s official standards—they are invalid keys generated through illegal copying or forgery.​

Using such pirated serial numbers not only prevents you from enjoying the full functions of the software (such as automatic updates, file security protection, etc.) but also may cause security risks such as file loss and malicious programs being implanted into devices, due to the illegal code carried by the keys tampering with the software’s core programs.​

III. Risk Warning on Pirated Software​

Gilisoft hereby solemnly reminds: “Low-priced Gilisoft software keys” sold through unauthorized channels mostly come from illegal cracking, “black-card keys” purchased with stolen credit cards, or forgery. Such acts have seriously infringed on Gilisoft’s software copyright and are suspected of violating the law. Past cases have shown that such unauthorized keys often have the problem of “mass invalidation”—third-party platforms activate keys through temporary illegal means, which seem usable in the short term. Once identified by the official anti-piracy system, all relevant keys will be immediately blocked, and users will eventually suffer the loss of “paying for invalid keys”.​

IV. Official Support and Recommendations​

For users who have purchased relevant products on Kinguin (especially consumers who have encountered similar problems to Mr. Edward), Gilisoft provides the following guidelines for safeguarding rights:​

1. Immediately keep purchase certificates (such as order screenshots, receipt PDFs), submit a full refund application to the Kinguin platform. If the platform refuses, you can file a complaint with the local consumer association or market supervision authority;​

2. Send the key information and purchase certificates to Gilisoft’s official customer service (support@gilisoft.com). We will assist in verifying the legitimacy of the keys free of charge and issue an official verification report to provide a basis for rights protection;​

3. If you need to continue using Gilisoft File Lock Pro, you can purchase genuine authorization through the official channel on the official website. For such affected users, we will provide an exclusive discount (proof of failed purchase on Kinguin is required) to ensure you obtain legal authorization and complete services (including lifetime technical support and version updates) at a reasonable price.​

Gilisoft has always been committed to providing users with safe and reliable software products and services, and has zero tolerance for piracy. We have launched legal tracing procedures against channels that illegally sell Gilisoft software to firmly maintain the software market order and protect users’ legitimate rights and interests. We would like to thank Mr. Edward and other users for their support and trust in genuine software, and also urge all users to jointly resist piracy, choose official authorized channels, and protect the security of their digital assets.​

Hereby declared.​

Gilisoft Official Customer Service Center​

September 2, 2025