A scanned PDF often contains page images rather than real text. Word conversion needs editable text, so image-only PDFs usually need OCR or image recognition before they can become useful DOC or DOCX files.
OCR turns page images into recognized text. Without OCR, a converter may place the scanned page image into Word instead of producing editable paragraphs. That is why scanned contracts, receipts, forms, and archived reports often convert poorly without recognition.
The source PDF probably contains scanned page images. It needs OCR before the text can become editable.
OCR can recover text, but complex forms, tables, stamps, and handwritten notes may still need manual correction.
Offline conversion is useful for legal files, financial records, medical forms, client documents, and other files that should not be uploaded to a browser tool.