How to Use GiliSoft Software
Start from the product name when you need setup and interface instructions. Start from a task guide when you already know the result you want, such as encrypting a USB drive, recording system audio, converting a document, or recovering deleted files.
Quick answer
Open the main How-tos hub, choose the product family, then select the exact product guide. Product guides cover installation, core controls, workflows, troubleshooting, and relevant task articles. Confirm the product name and operating system before following steps.
Choose the Right Starting Point
| Product family | Start here | Common tasks | Platform check |
|---|---|---|---|
| Security and privacy | File Lock, USB Encryption, USB Lock, Private Disk | Encrypt, hide, control devices, and protect delivery | Windows or Mac product edition |
| Video and screen tools | Screen Recorder, Video Editor, Video Converter, DVD tools | Record, edit, convert, publish, and author discs | Windows or Mac workflow |
| Audio and voice | Audio Toolbox, Audio Recorder, VoiceLab, CD tools | Record, edit, convert, transcribe, generate voice, and burn audio | Input permissions and Windows/macOS |
| Image, PDF, and documents | Image Editor, Formathor, PDF Editor, AI Toolkit | Edit, convert, OCR, restore, and prepare files | Source format and Windows edition |
| System and recovery | Total Repair, Data Recovery, RAMDisk | Repair, clean, recover, and create memory drives | Windows version and storage state |
Before opening a guide
- Confirm the exact product name shown in the application title bar.
- Check whether the software is for Windows or macOS and note its version.
- Keep a sample copy of important data before encryption, repair, recovery, or media processing.
Choose a product guide for interface steps
- Use the product guide when buttons, settings, screenshots, and complete workflows matter.
- Follow steps in order and compare the guide with the current application version.
- Use the related task articles for narrower questions and troubleshooting.
Use Support when the guide is not enough
- Record the product version, Windows or macOS version, exact message, and the step that failed.
- Include a screenshot that does not expose passwords, license details, or private files.
- Avoid repeating destructive repair or recovery actions while waiting for assistance.
Frequently Asked Questions
Where should I start if I do not know the product name?
Open the Products page and identify the product family and task first, then return to the matching guide.
Why does my interface differ from a screenshot?
You may have another platform, version, edition, or workspace. Confirm the product title and version before continuing.
Should I use a product guide or a task article?
Use the product guide for interface and complete workflow instructions; use a task article for a focused result or problem.
What information helps Support?
Provide the product and version, operating system, exact error, steps already tried, and a privacy-safe screenshot.